Terms of service

Terms of Service for Joey’s Raw
Effective Date: November 28, 2024

Welcome to Joey’s Raw! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing our website or purchasing our products, you agree to these Terms. If you do not agree, please refrain from using our services.

1. General Information

  • Joey’s Raw is located at 46 Hollinger Road, Toronto, Ontario, Canada.
  • Contact us at info@joeysraw.ca for questions or concerns regarding these Terms.

2. Eligibility

By using our services, you confirm that you:

  • Are at least 18 years old.
  • Have the legal capacity to enter into a binding agreement.

3. Products and Services

We provide raw and gently cooked pet food. While we strive for accuracy, all product descriptions, images, pricing, and availability are subject to change without notice.

Health Disclaimer:
Joey’s Raw does not provide veterinary advice. Always consult with your veterinarian before changing your pet’s diet.

4. Orders and Payment

  • Order Acceptance: We reserve the right to cancel or refuse any order at our discretion.
  • Payment: All payments are processed securely via third-party payment providers. By providing payment information, you authorize us to charge the total amount of your order.
  • Taxes: All applicable taxes will be added to your order total at checkout.

5. Shipping and Delivery

  • Joey’s Raw delivers to select locations in the Greater Toronto Area. Please review our delivery policy at checkout.
  • Delivery dates and times are estimates. We are not responsible for delays caused by factors beyond our control.
  • Ensure someone is available to receive perishable deliveries. Joey’s Raw is not responsible for items left unattended.

6. Returns and Refunds

Due to the perishable nature of our products, all sales are final. Refunds may be issued under specific circumstances, such as damaged or incorrect orders. For details, please refer to our Return and Refund Policy.

7. Intellectual Property

All content on our website, including text, images, graphics, and logos, is owned by Joey’s Raw or its licensors and is protected under applicable copyright and trademark laws. You may not copy, reproduce, or distribute any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Joey’s Raw is not liable for any indirect, incidental, or consequential damages arising from:

  • The use or inability to use our website or services.
  • Errors, inaccuracies, or omissions in product descriptions or pricing.
  • Health issues that may arise from using our products.

9. User Responsibilities

You agree to:

  • Provide accurate and complete information when placing an order.
  • Use our website and services only for lawful purposes.
  • Not interfere with or disrupt our website’s functionality.

10. Termination

We reserve the right to suspend or terminate your access to our website or services at any time, without notice, if you violate these Terms.

11. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes will be resolved in the courts of Ontario.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated Terms.

13. Contact Information

For questions or concerns about these Terms, please contact us at:

Thank you for choosing Joey’s Raw! 🐾